Shipping Policy

Cabinets.deals Shipping Policy

Shipping Policy – Cabinets.deals

At Cabinets.deals, we are committed to providing a transparent and reliable shipping process for all customers. Please read the following policy carefully to understand how shipping works for our RTA and assembled cabinet orders.

Order Lead Time

All in-stock orders will follow a standard lead time of up to 21 business days, plus freight transit time.
This timeline may be extended due to backordered items or any revisions made to the original order by the customer.
Once your order leaves our warehouse, you will receive an email with tracking information.
We strongly recommend that buyers do not schedule installation until the product has been received and inspected.

Shipping Rates

We offer nationwide shipping within the contiguous United States at a flat rate:

RTA (Ready-To-Assemble) Orders: $399 flat rate
Assembled Orders: $699 flat rate
Assembly Service Fee: $20 per cabinet box, regardless of size or type

Free shipping promotions may be offered during special campaigns. Current shipping rates apply unless otherwise noted at checkout.

Free Shipping Eligibility

We currently do not offer free shipping by default.
If free shipping promotions are available, terms and eligibility will be stated clearly during checkout.

Upon Delivery – What You Must Do

When your order arrives, please follow these steps:

1. Inspect the shipment immediately while the driver is present.

2. Take photos of the pallets and packaging, even if no visible damage is present. These are for your records and in case of a future claim.

3. Check for missing items, visible damage, or shortages.

Note all issues on the delivery receipt before signing.
Do not refuse the delivery – refused shipments will be subject to round-trip freight charges.

4. Be aware that some items, like plywood panels or skins, may be packed under the pallet or at the bottom.

5. Trim or moulding may arrive in a separate, clearly marked box. Make sure to sign for both pallets and loose pieces.

Freight Claims for Damaged or Missing Items

If you notice any of the following, please submit a damage or missing item claim within 7 days of receiving the order:

Report visible damage immediately on the delivery receipt.
Do not install or assemble damaged items — doing so voids your eligibility for replacements.
All claims must include:

Order number
Photos of the damage
Packing slip or shipping label

To file a claim, email info@cabinets.deals with subject line: "CLAIM – [Your Order Number]". We’ll acknowledge your claim within 48 hours and ship replacements as soon as possible. Please allow up to 10 business days for replacement processing.

Concealed Damage

If damage is discovered after unpacking, notify us within 7 days. Concealed damage must be reported with photos and packing slip. Assembled or installed products are not eligible for replacement.

Return Policy (Brief Overview)

If you are unsatisfied with the product in any way, we do accept returns under our standard Return & Exchange Policy. Please refer to that section for full details.

Important Notices

The freight carrier acknowledges the shipment was in good condition when it left our warehouse.
By signing the delivery receipt, you confirm the shipment arrived in good condition.
If the delivery receipt is signed “clean” and damage is discovered later, your claim may be denied.
Cabinets.deals is not responsible for damages or missing items not noted at the time of delivery.

Need Help?

Our team is here to help every step of the way. If you have questions about shipping or claims:

Email: info@cabinets.deals
Phone: 833-387-2888
Business Hours: Monday–Friday, 9 AM – 5 PM CST

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You said:

Lead time will be within 48 hours for all in-stock orders, items back order will be communicated with customers and freight transit time normailly takes 5-7 business days. assembly orders will take an extra 7 business days

ChatGPT said:

Great! Here’s your updated and finalized Shipping Policy for Cabinets.deals, incorporating the revised lead time, backorder communication, and assembly delay:

Shipping Policy – Cabinets.deals

At Cabinets.deals, we are committed to a fast, transparent, and reliable shipping experience for every order. Please review the following policy to understand how our shipping process works.

Order Lead Time

All in-stock orders are processed and shipped within 48 hours.
Assembly orders will require an additional 7 business days before shipping.
If any item is on backorder, we will notify you within 1 business day of order placement and provide options or lead time updates.
Freight transit time typically takes 5–7 business days, depending on your location.

We recommend waiting until you have received and inspected your order before scheduling any installation services.

Shipping Rates

We offer nationwide shipping across the contiguous United States with flat rates:

RTA (Ready-To-Assemble) Orders: $399 flat shipping rate
Assembled Orders: $699 flat shipping rate
Assembly Service: $20 per cabinet box, regardless of size or cabinet type

Free Shipping

At this time, we do not offer free shipping. Any promotional free shipping offer will be clearly noted during special campaigns or checkout.

Delivery Instructions – What To Do Upon Delivery

Please carefully inspect your order when it arrives:

1. Inspect all packages immediately while the carrier is present.

2. Take clear photos of the pallets and boxes—even if there is no visible damage—for your records.

3. If there are any damages, missing items, or shortages, you must:

Note all issues on the delivery receipt.
Do not refuse the shipment—refused deliveries are subject to return freight charges.

4. Check beneath the pallet or wrapping for plywood panels or skins—they are often packed at the bottom for protection.

5. Trim and moulding may be shipped separately in a labeled box. Ensure you sign for pallet and loose piece count.

Claims for Damaged or Missing Items

If anything is damaged or missing, please file a claim within 7 days of delivery:

Do not assemble or install damaged products—doing so voids eligibility for a replacement.
Email your claim to info@cabinets.deals with:

Subject Line: "CLAIM – [Your Order Number]"
Order number, buyer’s name, and shipping address
Photos of the damage or missing items
Packing slip and delivery receipt

We will respond within 48 business hours and process replacements within up to 10 business days, depending on availability.

Concealed Damage

Any hidden (concealed) damage must be reported within 7 days of delivery. If the product has been installed or assembled, no claims can be accepted.

Important Notes

The carrier confirms the order was in good condition at pickup.
By signing a clean delivery receipt, you acknowledge that all items were received in good condition.
Claims without notations on the delivery receipt may be denied.
Cabinets.deals is not liable for damage reported after the delivery receipt has been signed clear.

Need Help?

Our support team is here to assist you with any shipping, order, or claim-related concerns:

Email: info@cabinets.deals
Phone: 833-387-2888
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST